Month: May 2021

At Xenogenix we’ve been supporting our customers with their Salesforce projects since 2008. It is our experience that no matter how well planned and executed a Salesforce implementation is, the resulting solution will need to adapt to support changing user needs and enable business growth. Users will identify improvements and additional requirements once they start using the new system. They will also need support and advice on how best to use the system and in some cases a more comprehensive ongoing development service will be required.

Many businesses cannot justify full time internal resources to maintain the system and skilled resources are difficult to recruit and retain. So we offer a Managed Service which is a proactive service focused on maximising your investment in the Salesforce platform in addition to resolving day to day issues and maintaining the existing Salesforce instance.

So, what are the benefits of using a Managed Service to maintain your Salesforce solution?

No Need for an Internal Admin

A managed service eliminates the cost and effort involved in employing an internal administrator. A good partner will ensure your org is documented so if you end your contract, you will have the information you need to continue to manage your org seamlessly. It will mean your org is always properly managed by fully trained professionals and your system is always maintained to the highest standard.  And if you already have an internal admin, and they decide to leave, our team can be up and running in a matter of hours, limiting the impact of this change.

Increase your Return on Investment

Using a Managed Service, consultants will support you to identify the areas in which your business can get the most from the platform and ensure you get the best possible outcome from your investment. 

Reduce risk when making changes to your org

As part of a managed service consultants will use tools which allow them to analyse your Salesforce environment to identify issues and mitigate any risk. It maps out the structure of your Salesforce org so potential errors are identified in the build and foresee any potential issues while implementing new features into your org.

Access to a whole team of experts

Using a managed service means you don’t need to try and find this expertise in house, you don’t need someone to take the time out from their day job to try and learn how to improve Salesforce. You can have access to a team of individuals who have years of experience with Salesforce and have the tools and processes needed to optimise Salesforce.

Future Proof your investment in Salesforce

A managed service, we guide you through the Salesforce feature releases and developments ensuring you keep up with the technology. It will be able to identify which features will make the biggest and best impact on your business. It will make sure your investment is always up to date and you are benefitting from advances in tech.

In addition, any changes needed as your business expands and grows will be translated into your  Salesforce so that expands and grows along with you. You won’t be held back by the technology not growing with your business. 

We have created a whitepaper which gives you more information on the benefits of using a managed service. Fill in the form and we will send it to you:

With the yearly Salesforce releases and the thousands of apps available on the Salesforce Appexchange its now entirely possible to run every single business process on the Salesforce platform. If you have a business need, there is probably an app for it! But why do businesses choose to move all of their processes onto Salesforce and what are the benefits they find?

At Xenogenix we have been a Salesforce partner since 2007 and work with our customers to move as many processes as they can onto Salesforce. We’ve seen it from many angles so here’s what we think:

Why do businesses move their processes onto Salesforce?

• Departments are working in their own silos, meaning critical information is not being received by individuals that really need it. Critical information is lost in the gaps between systems.
• Sales are receiving loads of unqualified leads from marketing, and valuable leads are being lost as there isn’t the time or will to follow up on them all.
• Hours of time are wasted, every single day, by manual processes – leaving businesses exposed to costly mistakes. Not to mention spreadsheets being used to hold customer data!

What are the benefits of moving business processes onto Salesforce?

• With a shared view of your customers, all your teams can better meet customers’ demands.
  • So sales close quicker
  • Marketing hits the mark
  • Service comes with more smiles.
  • Customer loyalty drives business growth
• Only one system to maintain for your business, cutting costs and effort
• With front and back office connected, business can achieve up to 40% cut in costs
• Happier staff, with less errors, less wasted time, more job satisfaction and the ability to work from anywhere

There are so many reasons businesses can benefit from moving their processes onto Salesforce, we can’t cover them in this post! We’ve got more detail in our whitepaper which we will email to you when you fill in your email address:

With the yearly Salesforce releases and the thousands of apps available on the Salesforce Appexchange its now entirely possible to run every single business process on the Salesforce platform. If you have a business need, there is probably an app for it! But why do businesses choose to move all of their processes onto Salesforce and what are the benefits they find?

At Xenogenix we have been a Salesforce partner since 2007 and work with our customers to move as many processes as they can onto Salesforce. We’ve seen it from many angles so here’s what we think:

Why do businesses move their processes onto Salesforce?

• Departments are working in their own silos, meaning critical information is not being received by individuals that really need it. Critical information is lost in the gaps between systems.
• Sales are receiving loads of unqualified leads from marketing, and valuable leads are being lost as there isn’t the time or will to follow up on them all.
• Hours of time are wasted, every single day, by manual processes – leaving businesses exposed to costly mistakes. Not to mention spreadsheets being used to hold customer data!

What are the benefits of moving business processes onto Salesforce?

• With a shared view of your customers, all your teams can better meet customers’ demands.
  • So sales close quicker
  • Marketing hits the mark
  • Service comes with more smiles.
  • Customer loyalty drives business growth
• Only one system to maintain for your business, cutting costs and effort
• With front and back office connected, business can achieve up to 40% cut in costs
• Happier staff, with less errors, less wasted time, more job satisfaction and the ability to work from anywhere

There are so many reasons businesses can benefit from moving their processes onto Salesforce, we can’t cover them in this post! We’ve got more detail in our whitepaper which you can download by filling in this form: