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Certinia Support
Maximise Your Certinia Investment: Expert Support from Xenogenix
New to Certinia (formerly FinancialForce)? Or already using it but suspect you’re leaving money on the table?
Don’t let your powerful investment underperform. Our seasoned team at Xenogenix specialises in unlocking the real ROI of Certinia. We’ve navigated countless implementations and the most intricate integrations, ensuring your financial and CRM systems aren’t just connected, but truly working in perfect synergy.
Imagine your team confidently harnessing every feature Certinia has to offer – we make that a reality.
Support Options
Your Certinia support shouldn’t be one-size-fits-all. At Xenogenix, we craft custom support packages precisely around your unique needs. Whether you require mission-critical assistance, proactive regular health checks, expert Salesforce platform administration, or a blend of our comprehensive services, we’ve got you covered. Explore our flexible pricing structures designed to fit your business.
Allocated Resource Dedicated To You
Dedicated Expertise, Predictable Support. With this option, your business gains a dedicated resource allocated a fixed number of hours each month. Enjoy our fastest Service Level Agreements (SLAs) and our most competitive hourly rate for reliable, consistent support.
Queries Handled By Our Team
Get Support When You Need It. With this option, your support queries are efficiently handled by our next available consultant, adhering to our standard Service Level Agreements (SLAs). You only pay for the support you use, offering a cost-effective solution aligned with your actual needs.
Training & Change Management
To ensure you’re getting the most out of your Certinia investment, we offer a suite of proactive services designed to optimise your system setup and usage. These include comprehensive Health Checks, in-depth Business Process Improvement workshops, and detailed system usage analysis, all aimed at maximising your efficiency and ROI.
Strategic Services & Business Operation Reviews
To ensure you’re getting the most out of your Certinia investment, we offer a suite of proactive services designed to optimise your system setup and usage. These include comprehensive Health Checks, in-depth Business Process Improvement workshops, and detailed system usage analysis, all aimed at maximising your efficiency and ROI.
10 Reasons Finance Works Better on Salesforce
Drawing upon our finance experience and hundreds of Salesforce implementations we discuss why moving your finance operations onto Salesforce can transform your business.
Find Out More
For a more information on our Certinia support, or to discuss your bespoke requirements. Simply fill out the form, or call us on 08456 525 625