Business process and performance improvement for your WHOLE organisation, on a single world leading cloud platform.
We improve the way people, processes, and systems work together so that our customers can succeed in a digital world.
Salesforce Service Cloud is an online customer service software solution that captures and integrates data from call centres, online helpdesks, communities and social media in one cloud-based application. So whichever way your customers get in touch with you, you can respond with fast personalised customer service on any channel and from any device. Not only is this operationally easier for your customer service agents, but also you’re meeting customers’ expectations of multi-channel support. And because our customer support software is cloud-based, your service and support is instant. No more lengthy deployment cycles that delay you getting back to your customers and no need for different platforms for your call centre software, CTI, knowledge bases and online communities.
Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.
Easily share data and get complete customer insights across sales, service, marketing, and product. Even from technicians in the field.
Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.
Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.
Find out more about Service Cloud
Lightning Salesforce SmartStart
The Lightning SmartStart service from Xenogenix will ensure the successful implementation of your Salesforce CRM solution across your business. We will make sure Salesforce is configured to map tightly to your processes and your people are properly trained to use the system.
The package includes:
If you’re considering sales automation or you just want more information, we’re happy to answer all your questions and get you set up. Simply fill out the form, or for immediate assistance, call us on 08456 525 625