Salesforce Service Automation
Deliver a smarter, more personal customer experience
Combining Customer Service Software and CRM
Salesforce Service Cloud brings customer enquiries, case management and service information together in one place, giving your team a clearer picture of every customer interaction.
Whether customers contact you by email, phone, chat or other connected channels, Service Cloud helps your team manage enquiries, track progress and respond more consistently.
With automation, knowledge management and AI capabilities, including Agentforce, organisations can reduce repetitive tasks, help agents find the right information and resolve issues more efficiently.
The result is a more joined-up service experience for customers and less time spent switching between systems for your team.
What Service Cloud can do for you…
Give your customers the best experience, every time.
Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.
Let service insights inform your entire business. And vice versa.
Easily share data and get complete customer insights across sales, service, marketing, and product. Even from technicians in the field.
Help your agents and managers deliver the right answers, faster.
Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.
Keep pace with your customers with a complete service platform.
Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.
Find out more about Service Cloud
Service Cloud Implementation
Our Salesforce SmartStart package helps you implement Service Cloud with the right processes, configuration and training in place.
We’ll work with you to understand how your service team operates, configure Salesforce around your requirements and make sure your people have the knowledge and confidence to use it effectively.
The package includes:
- Workshop to define your customer service processes and data requirements
- Salesforce configuration and customisation
- Case management, queues and routing configuration
- Creation of reports and dashboards
- Data import
- End-user training and tailored training materials
- Post-implementation go-live support
Find Out More
If you’re considering Salesforce Service Cloud or looking to improve your existing customer service processes, we’d be happy to help. Complete the form below or call us on 08456 525 625.