Objective: To provide exceptional experience to our customer through the delivery Salesforce.com support, implementation and integration projects to clients across multiple business sectors.
Responsibilities:
Support clients through our Managed Service
Respond and resolve customer cases
Proactively encourage clients in their utilisation of Salesforce and offer guidance as to improvements and future potential projects
Deliver implementation projects including process analysis, requirements capture, solution design and validation, configuration, project management, data migration, training course development and delivery
Provide post implementation support and maintain customer contact
Skills, Knowledge and experience:
Salesforce.com Administrator or User
Sales experience within Business Consulting or;
Business Analysis experience or;
Management Accounting experience or;
Technical sales experience
Ability to present and negotiate successfully at Director level
Experience of selling services
Computer and Internet Literate (Word Processing, Spreadsheets, email, Internet)
Behaviours:
Methodical and lateral thinking problem solver
Able to work independently and be managed remotely while working towards common goals
Self-motivated and have the ability to handle multiple tasks
Prioritises consideration for customer requirements and needs while remaining commercially focused
