Are you looking for a Salesforce Managed Service?
Who our Salesforce Managed Services are for
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Your internal Admin needs extra capacity or specialist expertise
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You need ongoing support without a dedicated Salesforce team
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Recurring issues keep interrupting other work
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User requests and improvements are building up
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You need help with reporting, data or integrations
2007
Year Founded
4.95
/5
Customer Satisfaction Score
550
Customers
What you get from our Salesforce Managed Services
Ongoing support for the work that needs doing today, alongside practical improvements to help your team work more effectively.
Salesforce administration and support
Get help investigating issues and handling agreed configuration requests, from user access to fields, page layouts and automation.
Planned improvements
Turn your backlog into manageable priorities. We help assess requirements, dependencies and the likely impact of changes before work begins.
Help for your users
Understand where people get stuck and whether they need guidance, a clearer process or a change to the Salesforce setup.
Data and reporting
Investigate unreliable reports, missing information and inconsistent data. Improve how information is captured and presented so your team can use it with greater confidence.
Integrations and system changes
Get help with connected systems and changes affecting your configuration. Testing, maintenance and monitoring responsibilities are agreed within your service scope.
Find out how Xenogenix could support your Salesforce team.
Make time for the problems that keep coming back
A report gets corrected every month. An integration needs restarting. Users keep a separate spreadsheet because the Salesforce process doesn’t quite give them what they need.
Each task might be manageable on its own. Together, they take time away from other work, especially when nobody has the capacity to investigate the cause.
Our Salesforce Managed Services gives your team a way to raise those recurring issues, review the options and agree what deserves attention first.
Alongside everyday support, we help you plan improvements to processes, configuration, data and reporting. Your team stays involved in setting priorities and confirming how the business needs Salesforce to work.
Some changes can be delivered within your service arrangement. Larger pieces of work may need separate scoping, with the requirements, costs and delivery approach agreed before proceeding.
Customers We Have Worked With
Discuss your Salesforce support needs
Tell us who currently looks after Salesforce, the requests you handle most often and the improvements you haven’t had time to tackle. We’ll discuss the expertise and capacity you need, then explain the available service options and next steps.
FAQ's
What is included in Salesforce Managed Services?
The scope is agreed around your requirements and selected service arrangement. It can cover administration, troubleshooting, configuration and planned improvements. Your agreement sets out the included work, available hours and response commitments.
Can you work alongside our internal Salesforce Admin?
Yes. We can provide additional capacity and specialist expertise while your internal team continues to manage business priorities and decisions.
Can you support a Salesforce setup implemented by another partner?
Yes. We first review your requirements, existing configuration, available documentation and outstanding issues so we can agree an appropriate support scope.
Can the service include integrations and development?
We can assess these requirements when agreeing your service. Larger changes may need separate estimates, testing and delivery arrangements.
How are support requests prioritised?
We agree a process for raising and assessing requests, taking account of urgency, business impact and dependencies. Your team helps confirm priorities and approve changes.
Are response times the same as resolution times?
No. A response commitment defines when a request will receive an initial response. Resolution depends on the issue, investigation required and any third-party dependencies. The applicable commitments are set out in your service agreement.
Can Managed Services help us improve Salesforce over time?
Yes. Alongside support requests, we can help investigate recurring problems and identify improvements. The work is prioritised with your team and delivered within the agreed scope or quoted separately where needed.
