Certinia Financial Management Support
Maximise Your Certinia Investment: Expert Support from Xenogenix
Whether you’re getting familiar with Certinia Financial Management or supporting an established setup, your finance team may need help with queries, configuration or changes to everyday processes.
Xenogenix combines Certinia and Salesforce expertise to investigate issues in context, explain the options and help you agree the next steps. We also provide training and process reviews where your team needs more than a technical fix.
Support options for your finance team
Choose support around the expertise, capacity and continuity your team needs. We’ll discuss your Certinia setup, typical queries and business priorities before agreeing the arrangement and service levels.
Allocated Support Resource
Plan regular support with a dedicated resource and an agreed allocation of hours each month. This provides continuity for ongoing queries and planned work, with response commitments and rates set out in your agreement.
Training & Change Management
Help your finance team understand the processes and configuration they use. Training can address unfamiliar tasks, recurring questions or changes to working practices, with the audience and topics agreed around your requirements.
Training & Change Management
To ensure you’re getting the most out of your Certinia investment, we offer a suite of proactive services designed to optimise your system setup and usage. These include comprehensive Health Checks, in-depth Business Process Improvement workshops, and detailed system usage analysis, all aimed at maximising your efficiency and ROI.
Business Process & System Reviews
Investigate recurring difficulties across your finance processes and Certinia setup. Reviews can examine manual work, reporting requirements and system usage, helping you identify priorities for improvement before changes are scoped.
10 Reasons Finance Works Better on Salesforce
Explore the potential benefits of bringing finance closer to your customer and operational information, and what that could mean for your team.
Discuss your Certinia finance support needs
ell us which processes or queries your team needs help with and how support is currently organised. We’ll help you explore the appropriate support, training or review options. Complete the form or call us on 08456 525 625.