Full Ecosystem Support
Our Certinia Managed Service can also cover the Salesforce and Conga applications your teams rely on. We agree which products and responsibilities are included in your support arrangement.
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Certinia Expertise: PSA, Accounting, Billing Central, Revenue Management and Services Estimator (SCPQ).
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Salesforce Core: Sales Cloud, Service Cloud, CPQ, Billing and Field Service.
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Advanced Tools: Agentforce Revenue Management, Analytics and Account Engagement (Pardot).
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Document Automation: Conga Composer, Contracts and Sign.
Choose the support tier that fits your requirements
Our support tiers provide different levels of administration, development and ongoing review.
We’ll discuss your setup, expected workload and support priorities before recommending an arrangement.
- Bronze: Essential admin, configuration, and monthly reviews with a minimum of 8 hours per month.
- Silver: Includes process documentation and rollover hours with a 4-hour response SLA.
- Gold: Full development, Certinia product upgrades, and weekly reviews with a 2-hour response SLA.
Compare included services, monthly hours and response times.
2007
Year Founded
4.95
/5
Customer Satisfaction Score
550
Customers
Customers We Have Worked With
Discuss your Certinia support needs
Tell us which Certinia products you use, who currently supports them and where your team needs help. You might be dealing with recurring queries, preparing for an upgrade or looking for additional capacity alongside your internal team. We’ll discuss the requirements and explain the support options, coverage and next steps. Complete the form or call us on 08456 525 625.
