Patrik Antunes

About Patrik

Patrik Antunes is Head of Managed Services at Xenogenix. He joined the business in February 2019 following a career at Sage, where he developed extensive experience in consulting, support, technical development and Salesforce-based accounting solutions.

Patrik combines strong platform knowledge with practical accounting experience gained across a variety of business environments. This enables him to understand both the technical and operational challenges customers face and to ensure that support is focused on meaningful business outcomes.

As Head of Managed Services, Patrik leads the delivery and ongoing development of Xenogenix’s Salesforce and Certinia support services. He works closely with customers to resolve issues, improve processes, strengthen platform governance and identify opportunities for continuous optimisation.

As an author for Xenogenix, Patrik shares practical guidance on Salesforce and Certinia support, managed services, platform optimisation, user enablement and maintaining reliable business systems.

Patrik’s approach

Patrik believes that effective managed services should do more than respond to support tickets. They should help customers continuously improve their systems, reduce risk and gain greater value from their technology investment.

His approach combines responsive support with proactive optimisation. Patrik and his team work closely with customers to understand their priorities, resolve immediate challenges and identify improvements that support long-term business goals.

By combining technical knowledge, accounting experience and a strong commitment to customer satisfaction, Patrik helps ensure that Salesforce and Certinia remain reliable, effective and aligned with the needs of the organisation.