Privacy Policy & Cookies

Privacy Policy & Cookies 2018-05-24T13:11:26+00:00

Xenogenix Ltd Privacy Policy

What is a Data Controller?
What information do we collect about you and how?
Cookies & Analytics
Internet Advertising
How will we use information about you and why?
Marketing
How long will we hold your data for?
What is a subject access request?
Objections to processing of Personal Data
Your right to be forgotton
Other Websites
Complaints
Changes to our Privacy Policy

At Xenogenix we respect the privacy of our visitors to our websites. This policy is concerned with how we collect information, what we do with it and what controls you have.The privacy policy explains how we use any personal information we collect about you when you use this website and our wider services.

What is a Data Controller?

For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.

The data controller is Xenogenix Ltd, Marley Common, Haslemere, Surrey, GU27 3PU.
The data protection officer is Sarah Hill, Marketing Executive who can be contacted at the above address or on sarah.hill@xenogenix.co.uk or by calling 08456 525 625.

What information do we collect about you and how?

Xenogenix, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).
We collect information about you when you fill in any of the forms on our website ie sending an enquiry, signing up for an event, filling in a survey, giving feedback etc. Website usage information is collected using cookies. The information you provide on our forms is recorded in our customer relationship management system for the purposes of responding to your enquiry. By submitting these contact details you consent to being contacted by email or phone in relation to our services. We will not pass on your details to any third parties.

When submitting forms on our website we use a third-party software provider for automated data collection and processing purposes, they will not use your data for any purposes and will only hold the data in line with our policy on data retention.

Cookies & Analytics

Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity.
You can set your browser not to accept cookies. Please note in a few cases some of our website features may not function because of this.

Analytics – eg how visitors use our website
We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience. Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data. You can view their privacy policy below:
Google - http://www.google.com/intl/en/policies/privacy/

IP Addresses

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Xenogenix do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions.

Internet Advertising

We use Linkedin and Google Adwords advertising services and as such there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns. We do not store any personal data within this type of tracking.

How will we use the information about you and why?

At Xenogenix we take your privacy seriously and will only use your personal information to provide the Services you have requested from us. We will only use this information subject to your instructions, data protection law and our duty of confidentiality.

For Customers and Contacts our lawful reason for processing your personal information will be “legitimate interests”. Under “legitimate interests” we can process your personal information if: we have a genuine and legitimate reason and we are not harming any of your rights and interests.

Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing the Services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We collect information on our website to process your enquiry, deal with your event registration, give advice based on survey data and improve our services. We will also use this information to share updates with you about our services which we believe may be of interest to you.

Marketing

We would like to send you information about our services which may be of interest to you. If you have consented to receive marketing, you may opt out at any point as set out below.
We may periodically send you information, via email, that we think you may find interesting. In particular, we may wish to use your data for the purposes listed below, where appropriate and in accordance with any local laws and requirements:
• To enable us to develop and market other products and services;
• To market our full range of services to you;
• To send you general information about the industry sectors which we think might be of interest to you
You have a right at any time to stop us from contacting you for marketing purposes. To opt out please email: sarah.hill@xenogenix.co.uk

How long will we hold your data for?

Marketing: We will hold your data for a period of 3 years. You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this policy as to how to do that.

Access to your information, correction, portability and deletion

What is a Subject Access Request?

This is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the following address: Sarah Hill, Xenogenix Ltd, Marley Common, Haslemere, Surrey, GU27 3PU . We will respond to your request within one month of receipt of the request.

We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing sarah.hill@xenogenix.co.uk or writing to the above address.

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Your Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you for:
• Email: sarah.hill@xenogenix.co.uk , or
• In Writing to: Sarah Hill, Xenogenix Ltd, Marley Common, Haslemere, Surrey, GU27 3PU

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Complaints

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
• Email: sarah.hill@xenogenix.co.uk , or
• In Writing to: Sarah Hill, Xenogenix Ltd, Marley Common, Haslemere, Surrey, GU27 3PU.

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