More than support. More than admin. Your outsourced Certinia team.

Why Partner With Us?

Continuous Optimisation: Your system gets better every month through ongoing reviews and system tuning.
Release Management: Stay ahead with expert validation of new features and impact testing before they hit your production environment.
A Proactive Roadmap: We hold regular account reviews to identify bottlenecks and align Certinia with your evolving business processes.
Confident, Empowered Users: We provide training and quick support to ensure faster adoption and better outcomes.

Full Ecosystem Support

Although this service is Certinia-focused, we provide expert support across your entire Salesforce and Conga ecosystem to ensure there are no gaps in your technology stack:

Certinia Expertise: PSA, Accounting, Billing Central, Revenue Management, and Services Estimator (SCPQ).
Salesforce Core: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), and Field Service.
Advanced Tools: Agentforce Revenue Management, Analytics, and MCAE (Pardot).
Document Automation: Conga Composer, Contracts, and Sign.

Flexible Support Tiers

Our plans are designed to scale with your business through clear hour bundles and defined SLAs.

Bronze: Essential admin, configuration, and monthly reviews with a minimum of 8 hours per month.
Silver: Includes process documentation and rollover hours with a 4-hour response SLA.
Gold: Full development, Certinia product upgrades, and weekly reviews with a 2-hour response SLA.

Click here to find out more about our support tiers.